- Détaillant officiel autorisé
- Plus de 100 000 clients satisfaits
- Obtenez 5 % de remises en argent
- Retours de 100 jours*
- Échantillons gratuits
Shipping Guarantee & BuySure Checkout Protection
Enjoy peace of mind with BuySure Checkout, our shipping protection. It covers lost, stolen or damaged packages and missing or wrong items, plus a 45-day satisfaction guarantee and free return labels. Add it at checkout, or from your order confirmation any time before your order ships.
Commandez en toute tranquillité d’esprit
Votre routine de soins est un investissement. Checkout+ veille à ce que votre commande soit protégée à chaque étape : de la livraison à la qualité du produit, jusqu’à son rendement sur votre peau.
Avec Checkout+, vous obtenez un soutien prioritaire, des remplacements rapides et des retours sans tracas, pour magasiner en toute confiance.
Ce que comprend Checkout+
Protection des colis
Chaque commande avec Checkout+ inclut une protection de livraison pour :
> Les colis perdus (suivi interrompu ou colis jamais livré)
> Les colis volés (indiqués « Livré » mais introuvables)
> Les envois endommagés (écrasés, qui coulent, articles brisés)
> Les problèmes de qualité à la réception (défaut de fabrication, pompe défectueuse, produit altéré)
Garantie de satisfaction de 45 jours
Si vos produits ne conviennent pas à votre peau, vous êtes entièrement couvert. Checkout+ vous offre :
> 45 jours à compter de la livraison pour demander un retour
> Une étiquette de retour prépayée gratuite
> Un remboursement complet, sans frais de restockage
> Admissible aux soins ouverts et légèrement utilisés (moins de 5 % utilisé)
Étiquette de retour prépayée gratuite
Les retours ne devraient pas être stressants.
Checkout+ comprend :
> Un accès immédiat à une étiquette prépayée de Postes Canada
> Un dépôt près de chez vous — sans frais, sans question
> Un remboursement complet dès la réception du retour
Réclamations plus rapides et soutien prioritaire
Avec Checkout+ :
> Les réclamations sont traitées en 1 à 2 jours ouvrables
> Aucun délai à gérer avec le transporteur
> Aucune longue enquête
> Vous choisissez le remplacement ou le remboursement
Crédit de remise en argent bonus
Certaines commandes avec Checkout+ donnent aussi droit à des crédits CashBack exclusifs, utilisables lors de votre prochain achat WeDoSkin. C’est notre façon de vous remercier de protéger votre commande.
Si le CashBack est offert pour vos articles, le montant de la récompense s’affichera clairement à la caisse.
Comment fonctionne Checkout+
Ajoutez Checkout+ à la caisse
Activez Checkout+ avant de finaliser votre commande pour bénéficier d’une couverture complète de livraison et de satisfaction.
Votre commande entièrement protégée
Dès l’expédition, votre commande est couverte contre la perte ou le vol du colis, les dommages de transport, les défauts de produit et l’insatisfaction envers les résultats, retours gratuits inclus.
Soumettez une réclamation
Si quelque chose ne va pas, remplissez notre formulaire de réclamation en ligne : cela prend moins de trois minutes.
Nous réglons votre réclamation rapidement
La plupart des réclamations sont traitées en 1 à 2 jours ouvrables : vous recevez alors une commande de remplacement, un remboursement complet ou une étiquette de retour prépayée gratuite pour les retours liés à la satisfaction.
BuySure Checkout vs Standard Shipping
| Feature | With BuySure Checkout | Without BuySure Checkout |
|---|---|---|
| Lost Package |
Full Replacement
|
Not Guaranteed
|
| Stolen Package |
Covered from 3 days after the delivery scan
|
Not Covered
|
| Damaged Item in Transit |
Free Replacement
|
Case-by-case
|
| Missing or Wrong Item |
Replacement or Refund
|
Case-by-case
|
| 45-Day Satisfaction Guarantee |
Included
|
Not Included
|
| Free Prepaid Return Label |
Yes
|
No
|
| Claim Decision |
On evidence, most within one business day
|
Carrier investigation, often weeks
|
| 5% Cashback Credit |
Included
|
No
|
Frequently Asked Questions
What is BuySure Checkout and what does it include?
How does BuySure Checkout work when I place an order?
What shipping issues does BuySure Checkout protect me from?
• Lost packages
• Stolen packages marked as delivered but not received
• Damaged shipments including leaks, cracks or crushed packaging
• Missing or wrong items in your parcel
• Quality issues on arrival such as defective pumps or unusual texture
Coverage applies to all WeDoSkin orders shipped within Canada.
What is included in the 45-Day Money-Back Satisfaction Guarantee?
• A complimentary prepaid return label
• Opened and gently used items allowed.
• Full refund once the return is processed
This benefit is available only if BuySure Checkout was selected at checkout.
Not returnable under any circumstances:
- Items returned more than 45 days after delivery (BuySure Checkout or not)
- Empty or heavily used products
- Items showing misuse or damage not related to manufacturing
- Beauty devices that are broken due to improper handling
- Orders placed without BuySure Checkout once the seal has been broken
How do I file a BuySure Checkout claim?
1. Go to our Contact page or reply to your order confirmation email
2. Give us your order number
3. Tell us the issue type
4. Attach a photo of what arrived
5. Send it, and we open the claim for you
Most claims are decided within one business day.
How long do I have to submit a claim?
• Stolen packages: from 3 days after the delivery scan, up to 30 days
• Damaged, missing or wrong items and quality issues: within 15 days of delivery
• Satisfaction Guarantee returns: within 45 days of delivery (BuySure Checkout required)
What if my package is marked as delivered but not received?
Do I get a free return label with BuySure Checkout?
Can I return products I do not like if I added BuySure Checkout?
Do I need BuySure Checkout for lost, stolen or damaged package protection?
Can I add BuySure Checkout after my order is placed?
Does BuySure Checkout apply to all WeDoSkin orders?
How long does shipping take?
• Ontario and Quebec: 2 to 5 business days
• Western Canada: 2 to 8 business days
• Atlantic Canada: 3 to 10 business days
• Northern regions: 5 to 10 business days
You will receive tracking updates as soon as your order ships. Holiday and Sale periods may add a few extra days for deliveries as we experience a surge in orders.
Are Black Friday and holiday orders slower?
Do you ship outside Canada?
Why BuySure Checkout Matters in Modern Online Shopping
Online shopping has become faster and more convenient, but carrier networks are now busier and more unpredictable, especially during Black Friday and holiday seasons. With increased parcel volume comes a higher risk of misdeliveries, damaged packages, porch theft, and transit delays.
BuySure Checkout was created to solve these real-world problems. Instead of relying solely on carrier policies, BuySure Checkout offers a customer-first protection experience with priority support, faster outcomes, and guaranteed resolutions for the most common delivery issues.
BuySure Checkout is package protection built for Shopify stores. Every claim is reviewed with your photo and the carrier’s tracking history, so decisions are based on evidence rather than a guess, and nobody is ever refused by a machine.
Why Carrier Insurance Alone Falls Short
Carrier insurance is limited. It typically covers “lost in transit” packages only and often requires lengthy investigations that can take weeks. Issues such as porch theft, mis-delivered packages, broken bottles, leaking pumps, or heat-damaged skincare are usually not covered.
BuySure Checkout fills these gaps with fast replacements, no carrier back-and-forth, and the reassurance that your order is protected from the moment it leaves our warehouse to the moment it reaches your door.
Why BuySure Checkout Is Especially Important for Skincare
Skincare products are fragile and highly sensitive to pressure, heat, and freezing. Active ingredients can degrade easily, and packaging components like droppers and pump systems can be damaged during transit.
- Vitamin C and retinol formulas that degrade with temperature swings
- Pressurized pumps or droppers that leak under pressure
- Glass bottles that may crack or weaken during transit
- Moisturizers or serums sensitive to extreme cold or heat
Who Benefits Most From BuySure Checkout?
While everyone benefits from full shipping protection, certain groups experience noticeably higher delivery risks:
- Apartment & condo residents (building access issues, package room mix-ups)
- Suburban homes where porch theft is common
- Rural / remote addresses with longer transit paths
- Holiday shoppers during peak carrier volume times
- High-value skincare purchases
How BuySure Checkout Enhances the Return Experience
Traditional returns can feel complicated, especially when dealing with multiple carriers. With BuySure Checkout, every eligible return includes a free prepaid return label and a smooth, simplified customer experience.
Whether you're unhappy with a product, experienced a reaction, or simply want to exchange it, BuySure Checkout ensures a stress-free return backed by our 45-Day Satisfaction Guarantee.
Fast, Customer-First Claim Resolution
Most BuySure Checkout claims are decided within one business day. There are no long forms, no carrier investigations, and no extended delays. Contact us, tell us what happened, add a photo, and we handle the rest.
With BuySure Checkout, you’re protected from every angle: lost packages, misdeliveries, damage, theft, missing or wrong items, and even product dissatisfaction. It’s the most reliable and customer-friendly way to shop skincare online in Canada.
