Shipping Guarantee & Checkout+ Protection
Enjoy peace of mind with Checkout+. Our enhanced shipping protection that covers lost, stolen, or damaged packages, plus a 45-day satisfaction guarantee and free return labels. Your order is always protected when you choose Checkout+ at checkout.
Order With Complete Peace of Mind
Your skincare routine is an investment. Checkout+ ensures your order is protected every step of the way, from delivery to product quality, to how it performs on your skin.
With Checkout+, you get priority support, fast replacements, and stress-free returns so you can shop with total confidence.
What's Included in Checkout+
Package Protection
Every Checkout+ order includes delivery protection for:
> Lost packages (stops tracking or never arrives)
> Stolen packages (marked “Delivered” but missing)
> Damaged shipments (crushed, leaking, broken items)
> Quality issues on arrival (factory defect, faulty pump, compromised product)
45-Day Satisfaction Guarantee
If your products aren’t the right match for your skin, you’re fully covered. Checkout+ gives you:
> 45 days from delivery to request a return
> A free prepaid return label
> A full refund, no restocking fees
> Eligible on opened + gently used skincare (less than 5% used)
Free Pre-paid Retaurn Label
Returns shouldn’t be stressful.
Checkout+ includes:
> Instant access to a prepaid Canada Post label
> Drop it off locally — no fees, no questions
> Full refund once returned
Faster Claims & Priority Support
With Checkout+:
> Claims are reviewed in 1–2 business days
> No dealing with courier delays
> No long investigations
> You choose replacement or refund
Bonus Cashback Credit
Some orders with Checkout+ also earn exclusive CashBack credits that you can use toward your next WeDoSkin purchase. It’s our way of giving back when you choose to protect your order.
If CashBack is available for your items, you’ll see the reward amount displayed clearly at checkout.
Carbon Neutral Delivery
Checkout+ also supports carbon-neutral delivery initiatives on select orders.
This means a portion of your Checkout+ protection helps offset the carbon emissions generated during shipping, contributing to more sustainable delivery practices without any extra effort on your part.
How Checkout+ Works
Add Checkout+ at Checkout
Turn on Checkout+ before completing your order to activate your full delivery and satisfaction coverage.
Your Order Fully Protected
Once your order ships, it’s covered for lost or stolen packages, shipping damage, product defects, dissatisfaction with results, and includes free returns.
File a Claim
If anything goes wrong, submit our simple online claim form, it takes less than three minutes.
We Resolve Your Claim Fast
Most claims are reviewed within 1–2 business days, where you’ll receive a replacement order, full refund, or a free prepaid return label for satisfaction-based returns.
WeDoSkin Checkout+ vs Standard Shipping Protection
| Feature | With Checkout+ | Without Checkout+ |
|---|---|---|
| Lost Package |
Full Replacement
|
Not Guaranteed
|
| Stolen Package |
Covered
|
Not Covered
|
| Damaged Item in Transit |
Free Replacement
|
Case-by-case
|
| 45-Day Satisfaction Guarantee |
Included
|
Not Included
|
| Free Prepaid Return Label |
Yes
|
No
|
Black Friday Shipping Protection
Due to increased carrier volume during Black Friday & Cyber Week, shipments may experience delays or misdeliveries. Checkout+ ensures your order remains fully protected with priority support and guaranteed coverage for lost, delayed, or stolen packages.
Frequently Asked Questions
What is Checkout+ and what does it include?
How does Checkout+ work when I place an order?
What shipping issues does Checkout+ protect me from?
• Lost packages
• Stolen packages marked as delivered but not received
• Damaged shipments including leaks, cracks or crushed packaging
• Quality issues on arrival such as defective pumps or unusual texture
Coverage applies to all WeDoSkin orders shipped within Canada.
What is included in the 45-Day Money-Back Satisfaction Guarantee?
• A complimentary prepaid return label
• Opened and gently used items allowed.
• Full refund once the return is processed
This benefit is available only if Checkout+ was selected at checkout.
Not returnable under any circumstances:
- Items returned more than 45 days after delivery (Checkout+ or not)
- Empty or heavily used products
- Items showing misuse or damage not related to manufacturing
- Beauty devices that are broken due to improper handling
- Orders placed without Checkout+ once the seal has been broken
How do I file a Checkout+ claim?
1. Visit: here
2. Enter your order number and email
3. Choose your issue type
4. Upload photos if the product arrived damaged
5. Submit your claim
Most claims are approved within 1 to 2 business days.
How long do I have to submit a claim?
• Damaged items: within 15 days of delivery
• Quality issues: within the timeframe shown at checkout
• Satisfaction Guarantee returns: within 45 days of delivery (Checkout+ required)
What if my package is marked as delivered but not received?
Do I get a free return label with Checkout+?
Can I return products I do not like if I added Checkout+?
Do I need Checkout+ for lost, stolen or damaged package protection?
Can I add Checkout+ after my order is placed?
Does Checkout+ apply to all WeDoSkin orders?
How long does shipping take?
• Ontario and Quebec: 2 to 5 business days
• Western Canada: 2 to 8 business days
• Atlantic Canada: 3 to 10 business days
• Northern regions: 5 to 10 business days
You will receive tracking updates as soon as your order ships. Holiday and Sale periods may add a few extra days for deliveries as we experience a surge in orders.
Are Black Friday and holiday orders slower?
Do you ship outside Canada?
Why Checkout+ Matters in Modern Online Shopping
Online shopping has become faster and more convenient, but carrier networks are now busier and more unpredictable, especially during Black Friday and holiday seasons. With increased parcel volume comes a higher risk of misdeliveries, damaged packages, porch theft, and transit delays.
Checkout+ was created to solve these real-world problems. Instead of relying solely on carrier policies, Checkout+ offers a customer-first protection experience with priority support, faster outcomes, and guaranteed resolutions for the most common delivery issues.
Why Carrier Insurance Alone Falls Short
Carrier insurance is limited. It typically covers “lost in transit” packages only and often requires lengthy investigations that can take weeks. Issues such as porch theft, mis-delivered packages, broken bottles, leaking pumps, or heat-damaged skincare are usually not covered.
Checkout+ fills these gaps with fast replacements, no carrier back-and-forth, and the reassurance that your order is protected from the moment it leaves our warehouse to the moment it reaches your door.
Why Checkout+ Is Especially Important for Skincare
Skincare products are fragile and highly sensitive to pressure, heat, and freezing. Active ingredients can degrade easily, and packaging components like droppers and pump systems can be damaged during transit.
- Vitamin C and retinol formulas that degrade with temperature swings
- Pressurized pumps or droppers that leak under pressure
- Glass bottles that may crack or weaken during transit
- Moisturizers or serums sensitive to extreme cold or heat
Who Benefits Most From Checkout+?
While everyone benefits from full shipping protection, certain groups experience noticeably higher delivery risks:
- Apartment & condo residents (building access issues, package room mix-ups)
- Suburban homes where porch theft is common
- Rural / remote addresses with longer transit paths
- Holiday shoppers during peak carrier volume times
- High-value skincare purchases
How Checkout+ Enhances the Return Experience
Traditional returns can feel complicated, especially when dealing with multiple carriers. With Checkout+, every eligible return includes a free prepaid return label and a smooth, simplified customer experience.
Whether you're unhappy with a product, experienced a reaction, or simply want to exchange it, Checkout+ ensures a stress-free return backed by our 45-Day Satisfaction Guarantee.
Fast, Customer-First Claim Resolution
Most Checkout+ claims are approved within 24–48 hours. There are no long forms, no carrier investigations, and no extended delays. Simply provide your order details and a brief explanation, and our support team handles the rest.
With Checkout+, you’re protected from every angle—lost packages, misdeliveries, damage, theft, and even product dissatisfaction. It’s the most reliable and customer-friendly way to shop skincare online in Canada.