- Official Authorized Retailer
- 100,000+ Happy Customers
- Earn 5% Cashback
- 100-Day Returns*
- Free Samples
Shipping Guarantee & BuySure Checkout Protection
Enjoy peace of mind with BuySure Checkout, our shipping protection. It covers lost, stolen or damaged packages and missing or wrong items, plus a 45-day satisfaction guarantee and free return labels. Add it at checkout, or from your order confirmation any time before your order ships.
Order With Complete Peace of Mind
Your skincare routine is an investment. BuySure Checkout ensures your order is protected every step of the way, from delivery to product quality, to how it performs on your skin.
With BuySure Checkout, every claim is decided on evidence, most within one business day, with fast replacements, refunds and stress-free returns so you can shop with total confidence.
What's Included in BuySure Checkout
Package Protection
Every BuySure Checkout order includes delivery protection for:
> Lost packages (stops tracking or never arrives)
> Stolen packages (marked “Delivered” but missing)
> Damaged shipments (crushed, leaking, broken items)
> Missing or wrong items (something in the box is not what you ordered)
> Quality issues on arrival (factory defect, faulty pump, compromised product)
45-Day Satisfaction Guarantee
If your products aren’t the right match for your skin, you’re fully covered. BuySure Checkout gives you:
> 45 days from delivery to request a return
> A free prepaid return label
> A full refund, no restocking fees
> Eligible on opened + gently used skincare (less than 5% used)
Free Pre-paid Return Label
Returns shouldn’t be stressful.
BuySure Checkout includes:
> Instant access to a prepaid Canada Post label
> Drop it off locally, no fees, no questions
> Full refund once returned
Faster Claims, Decided on Evidence
With BuySure Checkout:
> Most claims decided within one business day
> Every claim reviewed with your photo and the tracking history, not a guess
> No dealing with courier investigations
> You choose replacement, refund or store credit
Bonus Cashback Credit
Orders placed with BuySure Checkout earn 5% cashback credit that you can use toward your next WeDoSkin purchase. It’s our way of giving back when you choose to protect your order.
The reward amount is displayed clearly at checkout before you pay.
How BuySure Checkout Works
Add BuySure Checkout at Checkout
Turn on BuySure Checkout before completing your order, or add it from your order confirmation email any time before your order ships.
Your Order Fully Protected
Once your order ships, it’s covered for lost or stolen packages, shipping damage, missing or wrong items, product defects, dissatisfaction with results, and includes free returns.
File a Claim
If anything goes wrong, contact us from our Contact page or reply to your order email, and tell us what happened with a photo. It takes less than three minutes.
We Resolve Your Claim Fast
Claims are decided on evidence, most within one business day. You’ll receive a replacement order, full refund, store credit, or a free prepaid return label for satisfaction-based returns.
BuySure Checkout vs Standard Shipping
| Feature | With BuySure Checkout | Without BuySure Checkout |
|---|---|---|
| Lost Package |
Full Replacement
|
Not Guaranteed
|
| Stolen Package |
Covered from 3 days after the delivery scan
|
Not Covered
|
| Damaged Item in Transit |
Free Replacement
|
Case-by-case
|
| Missing or Wrong Item |
Replacement or Refund
|
Case-by-case
|
| 45-Day Satisfaction Guarantee |
Included
|
Not Included
|
| Free Prepaid Return Label |
Yes
|
No
|
| Claim Decision |
On evidence, most within one business day
|
Carrier investigation, often weeks
|
| 5% Cashback Credit |
Included
|
No
|
Frequently Asked Questions
What is BuySure Checkout and what does it include?
How does BuySure Checkout work when I place an order?
What shipping issues does BuySure Checkout protect me from?
• Lost packages
• Stolen packages marked as delivered but not received
• Damaged shipments including leaks, cracks or crushed packaging
• Missing or wrong items in your parcel
• Quality issues on arrival such as defective pumps or unusual texture
Coverage applies to all WeDoSkin orders shipped within Canada.
What is included in the 45-Day Money-Back Satisfaction Guarantee?
• A complimentary prepaid return label
• Opened and gently used items allowed.
• Full refund once the return is processed
This benefit is available only if BuySure Checkout was selected at checkout.
Not returnable under any circumstances:
- Items returned more than 45 days after delivery (BuySure Checkout or not)
- Empty or heavily used products
- Items showing misuse or damage not related to manufacturing
- Beauty devices that are broken due to improper handling
- Orders placed without BuySure Checkout once the seal has been broken
How do I file a BuySure Checkout claim?
1. Go to our Contact page or reply to your order confirmation email
2. Give us your order number
3. Tell us the issue type
4. Attach a photo of what arrived
5. Send it, and we open the claim for you
Most claims are decided within one business day.
How long do I have to submit a claim?
• Stolen packages: from 3 days after the delivery scan, up to 30 days
• Damaged, missing or wrong items and quality issues: within 15 days of delivery
• Satisfaction Guarantee returns: within 45 days of delivery (BuySure Checkout required)
What if my package is marked as delivered but not received?
Do I get a free return label with BuySure Checkout?
Can I return products I do not like if I added BuySure Checkout?
Do I need BuySure Checkout for lost, stolen or damaged package protection?
Can I add BuySure Checkout after my order is placed?
Does BuySure Checkout apply to all WeDoSkin orders?
How long does shipping take?
• Ontario and Quebec: 2 to 5 business days
• Western Canada: 2 to 8 business days
• Atlantic Canada: 3 to 10 business days
• Northern regions: 5 to 10 business days
You will receive tracking updates as soon as your order ships. Holiday and Sale periods may add a few extra days for deliveries as we experience a surge in orders.
Are Black Friday and holiday orders slower?
Do you ship outside Canada?
Why BuySure Checkout Matters in Modern Online Shopping
Online shopping has become faster and more convenient, but carrier networks are now busier and more unpredictable, especially during Black Friday and holiday seasons. With increased parcel volume comes a higher risk of misdeliveries, damaged packages, porch theft, and transit delays.
BuySure Checkout was created to solve these real-world problems. Instead of relying solely on carrier policies, BuySure Checkout offers a customer-first protection experience with priority support, faster outcomes, and guaranteed resolutions for the most common delivery issues.
BuySure Checkout is package protection built for Shopify stores. Every claim is reviewed with your photo and the carrier’s tracking history, so decisions are based on evidence rather than a guess, and nobody is ever refused by a machine.
Why Carrier Insurance Alone Falls Short
Carrier insurance is limited. It typically covers “lost in transit” packages only and often requires lengthy investigations that can take weeks. Issues such as porch theft, mis-delivered packages, broken bottles, leaking pumps, or heat-damaged skincare are usually not covered.
BuySure Checkout fills these gaps with fast replacements, no carrier back-and-forth, and the reassurance that your order is protected from the moment it leaves our warehouse to the moment it reaches your door.
Why BuySure Checkout Is Especially Important for Skincare
Skincare products are fragile and highly sensitive to pressure, heat, and freezing. Active ingredients can degrade easily, and packaging components like droppers and pump systems can be damaged during transit.
- Vitamin C and retinol formulas that degrade with temperature swings
- Pressurized pumps or droppers that leak under pressure
- Glass bottles that may crack or weaken during transit
- Moisturizers or serums sensitive to extreme cold or heat
Who Benefits Most From BuySure Checkout?
While everyone benefits from full shipping protection, certain groups experience noticeably higher delivery risks:
- Apartment & condo residents (building access issues, package room mix-ups)
- Suburban homes where porch theft is common
- Rural / remote addresses with longer transit paths
- Holiday shoppers during peak carrier volume times
- High-value skincare purchases
How BuySure Checkout Enhances the Return Experience
Traditional returns can feel complicated, especially when dealing with multiple carriers. With BuySure Checkout, every eligible return includes a free prepaid return label and a smooth, simplified customer experience.
Whether you're unhappy with a product, experienced a reaction, or simply want to exchange it, BuySure Checkout ensures a stress-free return backed by our 45-Day Satisfaction Guarantee.
Fast, Customer-First Claim Resolution
Most BuySure Checkout claims are decided within one business day. There are no long forms, no carrier investigations, and no extended delays. Contact us, tell us what happened, add a photo, and we handle the rest.
With BuySure Checkout, you’re protected from every angle: lost packages, misdeliveries, damage, theft, missing or wrong items, and even product dissatisfaction. It’s the most reliable and customer-friendly way to shop skincare online in Canada.
