Returns & Refunds Policy
At WeDoSkin, we want you to feel confident in every purchase. Since we offer medical-grade skincare and professional beauty devices, our return policy is designed to protect product integrity, customer safety, and fairness across all orders. Please review the full details below.
Standard Returns vs Checkout+ Coverage
| Feature | Standard Return Policy | With Checkout+ |
|---|---|---|
| Return Window | / 100 days (unopened only) | ● 45 days (opened or gently used allowed) |
| Opened Products Returnable? | / Not accepted | ● Yes — covered under 45-Day Guarantee |
| Return Shipping Cost | / Customer pays return shipping | ● Free prepaid return label |
| Lost / Stolen / Damaged Package Protection | / Not covered | ● Fully covered — replacement or refund |
| Product Satisfaction Guarantee | / Not available | ● 45-Day Money-Back Guarantee |
| Claim Review Time | — | ● 1–2 business days |
Learn more about Checkout+:
Shipping Guarantee — Checkout+ by WeDoSkin
Standard Return Policy (Without Checkout+)
Under our standard policy, opened, used, unsealed, or tested products cannot be returned or exchanged for hygiene and safety reasons. This includes all skincare, serums, creams, SPF, hair care, makeup, beauty tools, and devices.
We gladly accept returns on unopened, unused, and undamaged items in original packaging within 100 days of purchase with a valid receipt. Standard return shipping fees are the customer’s responsibility.
Enhanced Return Policy for Checkout+ Orders
If you added Checkout+ at checkout, you have access to an enhanced return program, including:
- 45-Day Money-Back Satisfaction Guarantee — opened and gently used products may be returned.
- Free prepaid return label on eligible returns.
- Delivery protection for lost, stolen, or damaged packages.
- Fast resolution — most claims reviewed within 1–2 business days.
Checkout+ must be added at checkout and cannot be added later. We reserve the right to restrict Checkout+ benefits in cases of excessive or abusive return activity.
Items Not Returnable
- Items returned more than 45 days after delivery (Checkout+)
- Items returned more than 100 days after purchase (standard returns)
- Empty, heavily used, or tampered products
- Products damaged through misuse, improper storage, or mishandling
- Beauty devices broken through user damage
- Hair care and makeup — final sale
- Free gifts unless returned unused and unopened
Damaged, Defective, or Incorrect Items
If your order arrives damaged, leaking, defective, or incorrect, you must notify us within 24 hours of delivery with photos. Items must be returned for inspection before a resolution is issued.
Allergic Reaction Policy
If you experience an allergic reaction, please notify us within 48 hours of delivery. A refund or store credit will be issued for the affected item only. Shipping is non-refundable. Photos and/or a doctor’s note may be requested for verification.
Return Shipping Requirements
All standard returns (without Checkout+) must be shipped at the customer’s expense and insured for the full retail value. Proof of insurance is required. Non-insured returns may be rejected or subject to a 15% risk coverage fee.
Return Processing Time
Return processing times vary. We review all returns carefully to ensure fairness and accuracy. Refunds are issued to the original payment method unless otherwise stated.
Sale Items
Products purchased during promotions, discounts, or special sales are final sale and cannot be returned or exchanged. If a sale item is cancelled before shipping, a store credit may be issued at our discretion.
How to Start a Return
If you are eligible for a return, please submit a request here:
Start a Return Request