WedoSkin x Route: Your Shipment, Protected.

We’re proud to partner with Route to offer complete shipment protection — covering damage, loss, or theft. Shop confidently knowing your order is always secure.

WeDoSkin Order Protection

WeDoSkin x Route: A Game-Changing Partnership in Shipping Protection

We are proud to partner with Route, the leading provider of order protection and package tracking. This partnership brings simple and secure shipping insurance to every WeDoSkin customer, protecting each order from loss, damage, or theft. With Route, your skincare products are covered from our studio to your doorstep, giving you peace of mind and a smoother, worry-free delivery experience. Shop with confidence knowing your WeDoSkin order is always protected and handled with care.

What is Route Order Protection?
Route provides package protection for your WeDoSkin order. If your shipment is lost, stolen, or damaged in transit, Route makes it easy to file a claim and get a replacement or refund quickly.
Why should I add Route protection?
Even though lost or damaged shipments are rare, they can happen. Adding Route coverage gives you peace of mind that your order is insured from our door to yours.
How much does Route cost?
Route protection only costs a few dollars. The exact amount appears automatically at checkout, and you’ll see it clearly listed before payment. For most orders, it’s just a small fee (often under $5) to fully insure your parcel against loss, theft, or damage.
How does it work?
Add Route Order Protection to your cart at checkout.
Once your order ships, Route tracks it automatically.
If your order doesn’t arrive, arrives damaged, or is stolen after delivery, you can file a claim directly with Route.
Route reviews and resolves most claims within 24–48 hours, offering a replacement or refund.
What does Route cover?
Route covers:
• Packages lost in transit
• Packages marked “delivered” but not received (stolen)
• Items that arrive damaged or broken during shipping
What isn’t covered?
Route does not cover:
• Incorrect or incomplete addresses provided by the customer
• Packages refused, returned to sender, or delayed due to customs
• Product defects or warranty issues unrelated to shipping
How do I file a claim?
Make sure Route protection was added at checkout.
File a claim through Route’s claim portal or the Route app using your order number and email.
Provide any details or photos if requested.
Route reviews and processes your claim quickly, usually within 1–2 business days.
When should I file a claim?
• Lost package: After the expected delivery date and no tracking updates for several days.
• Stolen package: When tracking says “delivered,” but you haven’t received it.
• Damaged package: As soon as possible after delivery, with clear photos of the packaging and item.
Can I add Route after my order is placed?
No — Route must be added at checkout. Once an order is placed without protection, it cannot be added later.
What if I didn’t purchase Route?
If you didn’t select Route at checkout, your order isn’t covered under Route’s insurance policy. We’ll still assist you the best we can, but Route’s quick replacement or refund process won’t apply.
Who do I contact for help?
If you have questions about your order, protection coverage, or need help starting a claim, please reach out to our support team here:
👉 Start a Support Request