Refund policy
Returns & Exchanges
At WeDoSkin, your satisfaction matters. Because we work with medical-grade skincare and professional beauty devices, our return policy is designed to protect product integrity, customer safety, and a smooth experience for all clients.
Standard Returns vs Checkout+ Coverage
| Feature | Standard Return Policy | With Checkout+ |
|---|---|---|
| Return Window | 100 days (unopened only) | 45 days (opened or gently used allowed) |
| Opened Products Returnable? | No — due to hygiene and safety regulations | Yes — eligible under the 45-Day Satisfaction Guarantee |
| Return Shipping | Customer pays return shipping | Free prepaid return label included |
| Lost/Stolen/Damaged Package Protection | Not covered | Fully covered with fast replacement/refund |
| Product Satisfaction Guarantee | Not available | 45-Day Money-Back Satisfaction Guarantee |
| Claim Review Time | Not applicable | 1–2 business days |
Learn more about Checkout+ here:
Shipping Guarantee — Checkout+ by WeDoSkin
Standard Return Policy (Orders WITHOUT Checkout+)
For hygiene and safety reasons, opened, used, unsealed, or tested products cannot be returned or exchanged unless covered under our Allergic Reaction Policy. This includes skincare, serums, creams, SPF, hair care, makeup, beauty tools, and devices.
We will gladly accept returns on unopened, unused, and undamaged items in their original packaging within 100 days of purchase with a valid receipt. Shipping charges are non-refundable.
Customers are responsible for all return shipping costs. WeDoSkin does not provide return labels for standard returns.
Enhanced Return Policy for Checkout+ Orders
If you added Checkout+ at checkout, you unlock enhanced coverage:
- Opened and gently used products may be returned within 45 days if the formula isn’t right for your skin.
- Free prepaid return label for all eligible Satisfaction Guarantee returns.
- Delivery protection for lost, stolen, or damaged packages.
- Fast claim resolution (1–2 business days).
Checkout+ cannot be added after the order is placed and may be revoked in cases of repeated or abusive return behaviour.
Not Returnable Under Any Circumstances
- Items returned more than 45 days after delivery (Checkout+)
- Items returned more than 100 days after purchase (standard returns)
- Empty or heavily used products
- Products damaged through misuse or improper handling
- Beauty devices broken due to customer damage
- Hair care and makeup — final sale for hygiene reasons
- Free promotional gifts unless returned unused
Damaged, Defective, or Incorrect Items
If a product arrives damaged, leaking, defective, or with a broken seal, you must notify us within 24 hours of delivery. These items must be returned for inspection before a resolution is issued.
Allergic Reaction Policy
If you experience an allergic reaction to any product, please notify us within 48 hours. A refund or credit will be issued for the affected product only, excluding shipping. Photos or a doctor’s note may be requested.
Return Shipping Requirements (Standard Returns)
All returns made without Checkout+ must be shipped at the customer's expense and insured for the full retail value of the items being returned. Proof of insurance is required. Uninsured returns may be rejected or charged a 15% risk coverage fee.
Processing Time
Return processing times vary as we perform a careful assessment of each return. Refunds are issued to the original payment method unless stated otherwise.
Sale Items
Products purchased during a sale are final sale and cannot be returned or exchanged. If a sale item is cancelled before shipping, a store credit may be offered at our discretion.
How to Start a Return
If you are eligible for a return, please submit your request here:
Start a Return Request
