Why WeDoSkin

The same serum, from a source you can actually verify

Medical-grade skincare is the one category where where you buy it changes whether it works. High-strength actives degrade in heat, in light, and in time — and a bottle that has been through three unauthorized warehouses looks identical to one that hasn't. WeDoSkin is a Preferred Authorized Retailer of 40+ clinical brands, buying direct, storing properly, and standing behind every order. Same product. Verifiable chain of custody.

Shop All Skincare Browse 40+ Brands
Preferred Authorized Retailer 100,000+ Customers Free Shipping over $65 100-Day Returns* 5% Cashback on Every Order

What Canadians actually say

Independently collected. We do not choose who reviews us, and we reply to the bad ones too.

4.5★★★★★Trustpilot · 625 reviews
4.8★★★★★Judge.me · 1,044 verified reviews
100k+✓Customers served across Canada
★★★★★
First time using this website to shop for medical grade skincare conveniently from home. Fast shipping, arrived earlier than predicted. Best prices found anywhere. Great communication and service.
Mel Verified · Trustpilot · 2026-08-19
★★★★★
A product I have been using for years is being discontinued. I asked staff at WeDoSkin for alternative options. They went above and beyond, giving me several suggestions.
Kellie Hudson Verified · Trustpilot · 2026-08-16
★★★★★
Service is always incredible! Shipping is fast every time I ordered. My last order was slightly delayed and they were extremely responsive and even gave me a little gift in my order.
Cassidy Martel Verified · Trustpilot · 2026-08-28
★★★★★
The website is very user friendly and gives a detailed description of each product and what it can do for you. Customer service reached out right away to make sure I am happy with my purchase.
Andrea Symonds Verified · Trustpilot · 2026-08-28
★★★★★
Great first experience with WeDoSkin! Reliable service, great communication, the item has been delivered well packed and in time. Very impressed!
Marina Bellew Verified · Trustpilot · 2026-08-21
★★★★★
When I wanted to add something new to my skincare routine I went looking for a Canadian company and discovered WeDoSkin.
Jocelyn Verified · Trustpilot · 2026-07-10

Ratings shown as published on Trustpilot and Judge.me, September 2026.

Why buying direct from a clinic source matters

Professional skincare is sold through clinics for a reason. Here is what that protects — and what happens when it is bypassed.

40+Authorized clinical brands, bought direct from the brand or its official Canadian distributor
3,000+Medical-grade products in stock, with live Canadian pricing
100,000+Customers served across Canada since we opened
1–5Business days for delivery in most provinces, tracked from dispatch

The uncomfortable truth about marketplace skincare: a vitamin C serum that has spent a summer in an un-airconditioned third-party warehouse is chemically a different product from the one the brand shipped — even though the box, the batch code and the packaging are all genuine. Oxidation does not show up on a receipt. It shows up six weeks later, when nothing happens to your skin and you decide the product does not work. Buying authorized is not about avoiding fakes. It is mostly about avoiding real products that have quietly stopped working. We wrote the long version in Is your SkinCeuticals real? Amazon & grey-market risks.

Every medical-grade brand, in one authorized place

From ZO Skin Health and SkinCeuticals to AlumierMD, Vivier and Obagi — browse 40+ professional lines, all authentic and sourced direct from the manufacturer.

Advanced Nutrition ProgrammeAdvanced Nutrition ProgrammeSkincare supplements for beauty from within.View Collection → AlastinAlastinTriHex Technology to support skin renewal and recovery.View Collection → AlumierMDAlumierMDScience-backed clean clinical skincare loved by dermatologists.View Collection → AnteAGEAnteAGEStem-cell and growth-factor science for regenerative results.View Collection → BABORBABORGerman cellular skincare and the iconic ampoule serums.View Collection → BIOJUVEBIOJUVELiving Biome science for a healthier skin microbiome.View Collection → ColorescienceColorescienceMineral makeup and SPF that protects while it perfects.View Collection → DP DermaceuticalsDP DermaceuticalsMicroneedling-aligned serums for healthy post-procedure skin.View Collection → EltaMDEltaMDDermatologist-favourite sunscreens, led by UV Clear SPF 46.View Collection → EnvironEnvironVitamin A step-up skincare from Dr. Des Fernandes.View Collection → EpicutisEpicutisLuxury lipid science for calm, resilient, age-defying skin.View Collection → FOREOFOREOSmart cleansing and facial devices for daily skin health.View Collection → Forlle dForlle'dLow-molecular hyaluronic science for deep cellular hydration.View Collection → GlyMed PlusGlyMed PlusProfessional-strength actives developed for clinical results.View Collection → GM CollinGM CollinFrench clinical spa skincare rooted in dermatological heritage.View Collection → HydrinityHydrinityAdvanced hyaluronic and peptide hydration therapy.View Collection → Institut EsthedermInstitut EsthedermPioneering French skincare built around skin natural defenses.View Collection → iS ClinicaliS ClinicalBotanical-powered clinical actives, led by the iconic Active Serum.View Collection → Jan MariniJan MariniResults-driven clinical skincare with standout retinol and growth-factor lines.View Collection → Jane IredaleJane IredaleSkincare makeup with mineral, skin-loving formulas.View Collection → LuzernLuzernClean farm-to-face Swiss skincare with potent botanicals.View Collection → NeocutisNeocutisSwiss growth-factor and peptide technology for advanced aging.View Collection → NuFACENuFACEAt-home microcurrent devices for visible lift and tone.View Collection → ObagiObagiTrusted medical skincare for tone, texture and transformation.View Collection → OmniluxOmniluxClinically tested LED light-therapy masks.View Collection → PayotPayotParisian skincare blending wellness rituals with active care.View Collection → PCA SkinPCA SkinProfessional peels and daily treatments for every skin type.View Collection → SkinBetter ScienceSkinBetter ScienceAward-winning, access-controlled clinical skincare.View Collection → SkinCeuticalsSkinCeuticalsAntioxidant pioneers, home of the legendary C E Ferulic serum.View Collection → SkinMedicaSkinMedicaGrowth-factor science behind the cult-favourite TNS line.View Collection → SwisslineSwisslineSwiss luxury cellular skincare for visible lift and glow.View Collection → TEOXANETEOXANESkincare from the makers of Teosyal, powered by RHA technology.View Collection → TiZOTiZOElegant mineral sunscreens with a skin-perfecting finish.View Collection → VivierVivierPharmaceutical-grade formulas with stabilized Vitamin C and peptides.View Collection → YonkaYonkaAromatherapy-driven French botanical skincare since 1954.View Collection → ZO Skin HealthZO Skin HealthDr. Zein Obagi results-driven protocols for serious skin transformation.View Collection →

What is medical-grade skincare?

Medical-grade skincare — also called cosmeceutical or professional skincare — uses higher, clinically studied concentrations of active ingredients than the products sold on drugstore shelves. These formulas are developed to a pharmaceutical standard, tested in clinical settings, and distributed through clinics, dermatologists and authorized retailers rather than mass retail. The result is skincare designed to create visible, measurable change rather than surface-level hydration.

The difference comes down to three things: potency, formulation and evidence. Medical-grade products contain actives — retinoids, vitamin C, growth factors, exfoliating acids, tyrosinase inhibitors — at levels high enough to influence the skin at a cellular level. They are formulated for stability and absorption so those actives stay effective and reach the layers where they work. And because they are studied clinically, their effects on pigmentation, breakouts, fine lines, redness and a weakened barrier are documented rather than assumed.

Here is the part the marketing usually skips: potency cuts both ways. A 1% retinol is more effective than a 0.1% one and also far more capable of wrecking your barrier if you start it nightly in January. Medical-grade products reward being matched to your skin and introduced properly — which is exactly why they were designed to be sold with guidance attached, and why we give that guidance away free rather than leaving you to guess. If you want the map before you shop, start with the skincare hub.

Why buying from an authorized retailer matters

With professional skincare, the seller is part of the formula. Here is exactly what shopping an authorized source protects.

Authentic, never grey-market

Every product is bought directly from the brand or its official Canadian distributor — never counterfeit, never diverted stock, never a mystery middleman.

Fresh, in date, correctly stored

Actives are temperature-managed and stock is rotated, so vitamin C has not oxidised and peptides have not sat in a hot warehouse for a season.

Full manufacturer warranty

Because the purchase is authorized, the brand stands behind it. Buy the same item from an unauthorized seller and that cover usually disappears.

Real cashback, not a points ladder

Earn 5% back on every order — $5 for every $100 — credited to your account and usable at checkout. No tiers to climb, no minimum to unlock. Valid 180 days from issue.

100 days to change your mind

Unopened products can be returned for 100 days as standard. Add BuySure Checkout at checkout and opened products are covered for 45 days too.

Free shipping and free samples

Orders over $65 ship free across Canada, over $599 ship express free, and every order includes complimentary samples to trial something new.

How to spot grey-market skincare — anywhere you shop

Use these on any seller, including us. If a shop cannot pass all six, be careful with your money.

1

The price is impossible

Medical-grade brands enforce pricing with authorized partners. A serum at 40% off outside a published sale is usually diverted stock, near-expiry, or both. Discounts should come from the retailer's own promotions, not from a supply chain nobody will explain.

2

The seller is not on the brand's list

Most brands publish an authorized-retailer list or will confirm a seller by email in a day. This is the single most reliable check available to you, it is free, and almost nobody does it.

3

Batch codes are missing or scrubbed

Diverters often remove batch codes so the brand cannot trace where stock leaked. A scratched-off, stickered-over or absent code on a professional product is a hard stop.

4

Nobody can tell you how it was stored

Ask. An authorized retailer knows its own chain of custody and will answer plainly. Marketplace sellers usually cannot, because the product has passed through hands they never see.

5

The texture, colour or smell is off

A vitamin C serum that arrives dark orange has oxidised. A retinol that smells rancid has degraded. Genuine product stored badly fails exactly like this — which is why authenticity alone is not the whole test.

6

There is no real returns route

A seller confident in its stock will take it back. If returns are refused outright on unopened product, the seller is telling you something about its own supply.

Read the full investigation: Is your SkinCeuticals real? Amazon & grey-market risks.

Medical-grade vs drugstore vs department-store skincare

What actually changes when you step up from mass-market and beauty-counter products to professional, medical-grade formulas.

What matters Medical-grade (WeDoSkin) Drugstore Department store & beauty retail
Active concentrations High, clinically studied Low Low to moderate
Built for results vs. marketing Clinical efficacy first Often marketing-led Often brand & luxury-led
Backed by clinical research Yes Rarely Sometimes
Sold through Clinics & authorized retailers Mass-retail shelves Beauty counters
Expert guidance Clinical team None Sales associates
Authenticity & freshness Guaranteed, direct from brand Standard Varies
Targets pigmentation, breakouts & aging Designed to Limited Varies
Cost per visible result Higher upfront, lower per result Low upfront, often no result High upfront, variable result

Medical-grade skincare costs more upfront, but it is formulated and clinically tested to deliver visible change — you are paying for results, not packaging.

How we compare — without naming names

We are not going to pretend we are the only good option in Canada. But these are the published policies, and this is where the differences actually are.

What you are actually buying WeDoSkin Typical Canadian online skincare shop Marketplace seller
Return window, unopened 100 days Commonly 30 days Varies, often 30 days
Opened product returnable Yes — 45-day money-back with BuySure Checkout Usually refused, sealed only Usually refused
Who pays return shipping Free prepaid label with BuySure Checkout You do You do
Lost, stolen or damaged parcel Replacement or refund with BuySure Checkout Rarely covered Claim against the carrier yourself
Free shipping from $65 Often $99–$150 Varies by seller
Authorized for every brand carried Yes, direct from brand or Canadian distributor Often, but not always stated per brand Rarely disclosed
Can they tell you how it was stored Yes — traceable chain of custody Usually No
Order updates Email, SMS and WhatsApp Email, sometimes SMS Marketplace messages only
Free guidance from a clinical team Yes, no purchase required Sometimes, often booked No
Cashback on every order 5% back, no points ladder Points programs, minimums to unlock None

Based on publicly published policies of Canadian online skincare retailers, reviewed September 2026. We do not name competitors — check any seller's own returns, shipping and rewards pages before you buy, including ours.

Returns, plainly: what is standard and what needs BuySure Checkout

Most sites bury this. Here is the honest split, so nothing is a surprise if you need to send something back.

What you get Standard (every order) With BuySure Checkout added
Return window 100 days — unopened only 45 days — opened or gently used
Opened products returnable Not accepted, for hygiene and safety Yes — 45-day satisfaction guarantee
Return shipping Paid by you Free prepaid return label
Lost, stolen or damaged parcel Not covered Replacement or refund
Claim turnaround Standard support queue Reviewed in 1–2 business days
Cost Included Small add-on you switch on at checkout

BuySure Checkout is optional and added with one click at checkout. Full terms on the returns page and the BuySure Checkout page. Complimentary gifts from a qualifying purchase must come back with a returned order.

What happens after you order

No mystery window between “order placed” and “parcel arrives.”

1

We pick from live stock

Your order is prepared within 1–3 business days from stock we hold and rotate ourselves — not drop-shipped from a third party.

2

Samples go in the box

Every order includes complimentary samples, chosen to suit what you bought, so you can trial the next step before committing to it.

3

Tracked dispatch

We ship with UPS and Canada Post. Tracking reaches you by email, SMS or WhatsApp the moment your parcel leaves. Most provinces see delivery in 1–5 business days.

4

Guidance if you want it

Questions on how to layer or introduce what you bought? Our clinical team answers free, before or after your order — no appointment, no purchase pressure.

Free standard shipping on orders over $65. Complimentary express delivery on orders over $599.

You will never have to wonder where your order is

Pick the channel you actually read. Most people ignore email; we do not take that personally.

Email

Order confirmation, dispatch notice and tracking link, plus a receipt you can actually find later.

SMS

Text updates at dispatch and delivery, so the tracking number is already in your hand when the courier knocks.

WhatsApp

Prefer WhatsApp? Get the same updates there, and reply in the same thread if something looks wrong.

And a human at the end of it. Our Calgary team answers questions about your order, your routine, or a product that is not behaving — before or after you have spent anything. Several of the reviews above are people who wrote in about a discontinued product and got alternatives suggested rather than an upsell. Talk to us.

Shop by concern or by ingredient

Not sure where to start? Begin with your concern, or jump straight to the active you are looking for.

By skin concern
Dark Spots & HyperpigmentationShop now → Breakouts & Oily SkinShop now → Fine Lines & WrinklesShop now → Anti-AgingShop now → Dryness & DehydrationShop now → Sensitive SkinShop now → Redness & Redness-prone skinShop now → Neck & DécolletéShop now →
By key ingredient
Vitamin CShop now → Retinol & RetinoidsShop now → Hyaluronic AcidShop now → NiacinamideShop now → CeramidesShop now → PeptidesShop now → Growth FactorsShop now → Browse EverythingShop now →

Read this before you spend $300 on a serum

Our clinical team publishes the honest version — including when the answer is “save your money” or “that needs a clinic, not a cream.”

Buyer ProtectionIs Your SkinCeuticals Real?Amazon and grey-market risk, and how to check a seller before you buy anywhere. Ranked GuideThe Best Vitamin C Serums in CanadaThe definitive ranking, with real prices and honest verdicts on which are worth it. Ranked GuideThe Retinol ProtocolSkinMedica vs SkinCeuticals vs Obagi — which strength to start on and when to move up. Clinical GuideThe Anti-Aging Routine by DecadeWhat actually matters in your 20s, 30s, 40s and 50s+ — and what you can safely skip. Pillar GuideSkin Longevity: The Complete GuideThe long game — protecting the skin you have rather than chasing the next active. Clinical GuideOzempic Face, HonestlyWhat GLP-1 weight loss does to skin, and the honest limits of what any cream can fix. Clinical GuideStubborn dark spots: The Clinical Treatment GuideWhy pigment returns every year and the routine that actually holds it down. Clinical GuidePregnancy-Safe SkincareWhat to pause, what is fine to keep, and safe swaps for the actives you love. Layering GuideIngredients You Should Not MixThe combinations that cancel each other out, and the ones that just burn.

Browse everything in The Skin Insider, or start from the concerns & ingredients hub.

Where to buy medical-grade skincare in Canada

For years, the best medical-grade skincare in Canada was kept behind clinic counters and dermatology offices. You could only buy it if you booked an appointment, and you could only re-buy it by booking another one. WeDoSkin exists to open that door — bringing 40+ professional brands and more than 3,000 clinically formulated products together in one authorized online store, shipped anywhere in the country.

Authentic products, sourced direct

What sets WeDoSkin apart is how products are sourced. Every item is purchased directly from the brand or its official Canadian distributor, which means everything you order is genuine, in date, correctly stored and covered by the full manufacturer warranty. With high-strength actives that matters more than most people realise: unauthorized sellers cannot tell you how a product was handled, and a degraded active is not a bargain at any price. As a Preferred Authorized Retailer, WeDoSkin can stand behind every order because we can trace every order.

The brands clinics actually use

You will find the lines professionals trust — ZO Skin Health, SkinCeuticals, AlumierMD, Vivier, Obagi, SkinMedica, iS Clinical, PCA Skin, Alastin, SkinBetter Science and dozens more — alongside concern and ingredient collections that make them easy to navigate, whether you are caring for hyperpigmentation, breakouts, fine lines or a compromised barrier. Each major line also has a full written guide, so you can understand a brand's philosophy before you spend on it — start with the ZO Skin Health guide, the SkinCeuticals guide or the Alastin guide.

Backed by a real clinic, not a marketing department

Behind the store is genuine clinical grounding. WeDoSkin is supported by the WeDoSkin Clinic in Calgary, an aesthetics practice with medical oversight from Medical Director Dr. Nathan Chan. That expertise shapes how products are selected, described and recommended — and it is why our guides will tell you when a concern is beyond the reach of any topical and belongs in a treatment room instead. Selling you the wrong $300 serum costs us a customer; telling you the truth costs us one sale.

Guidance is free, and it is not a sales call

You can order anything on WeDoSkin.ca without a prescription, an appointment or a consultation. But professional skincare works best when it is matched to your skin, so our clinical team will help you build or fix a routine at no charge, whether you are spending $60 or $600 — and will happily tell you that the cheaper product is the right one for you. Ask us anything.

The result is a simpler, more rewarding way to shop professional skincare in Canada: authentic products with a chain of custody we can actually explain, expert guidance that is free and honest, 5% cashback on every order, 100-day returns on unopened items, and free shipping with complimentary samples on every qualifying order.

Frequently asked questions

Everything people ask us before their first order — answered properly, including the awkward ones.

About medical-grade skincare
What is medical-grade skincare, and how is it different from drugstore skincare?
Medical-grade skincare uses higher, clinically studied concentrations of active ingredients than drugstore products, and is sold through clinics and authorized retailers rather than mass-market shelves. The practical difference is potency and evidence: these formulas are designed to produce measurable change in concerns like pigmentation, breakouts and aging. That also means they reward being matched to your skin and introduced gradually, rather than all at once.
Is medical-grade skincare worth it?
For most people targeting a specific concern, yes. Because medical-grade formulas use higher, clinically studied concentrations of proven actives, they tend to deliver visible results that drugstore products cannot, particularly for pigmentation, breakouts, fine lines and barrier repair. The honest caveat is that it is only worth it if you buy the right product for your skin and it is authentic and in date. A degraded serum from an unauthorized seller is expensive water.
Is medical-grade skincare the same as prescription skincare?
No. Prescription products such as tretinoin or hydroquinone above certain strengths require a doctor. Medical-grade or cosmeceutical skincare sits between prescription and retail: stronger and better studied than drugstore products, but available without a prescription through clinics and authorized retailers like WeDoSkin.
How long before I see results?
It depends on the concern. Hydration and barrier repair can look better within days. Texture and brightness typically shift in four to eight weeks. Pigmentation and fine lines are a three to six month project, because you are waiting on skin turnover and collagen remodelling rather than a surface effect. If a product promises transformation in a week, that is marketing.
Why is medical-grade skincare more expensive?
You are paying for higher active concentrations, stability engineering that keeps those actives working, and clinical testing that proves they do something. A cheap vitamin C serum and an expensive one are not the same molecule at the same concentration in the same delivery system. That said, expensive does not automatically mean right for you, which is why our guides rank products honestly and our team will point you at the cheaper option when it is the better fit.
Do I need a full routine, or can I start with one product?
Start with one. The most common expensive mistake is buying a six-step routine at once, reacting to something, and having no idea which product caused it. Add one active at a time, give it two to four weeks, then build. A cleanser, one treatment product and a sunscreen is a complete routine for most people.
Buying safely and authenticity
Is WeDoSkin an authorized medical-grade skincare retailer?
Yes. WeDoSkin is a Preferred Authorized Retailer for the brands it carries, including ZO Skin Health, SkinCeuticals, AlumierMD and Vivier, buying directly from each brand or its official Canadian distributor. Every order is genuine and covered by the full manufacturer warranty.
How can I tell WeDoSkin products are authentic and not grey-market?
Because WeDoSkin buys directly from each brand and stores everything in managed conditions, products arrive fresh and unexpired with intact packaging and batch codes. You can also verify us independently: most brands will confirm an authorized retailer by email within a day. We encourage that check rather than asking you to take our word for it.
Why is the same product cheaper on Amazon or eBay?
Usually because it is diverted stock, close to expiry, stored in unmanaged conditions, or occasionally counterfeit. Medical-grade brands enforce pricing with authorized partners, so a deep discount outside a published sale is a signal, not a bargain. The bigger risk is not fakes but genuine product that has degraded in transit and no longer performs, which you cannot see until it fails to work.
What is grey-market skincare?
Grey-market or diverted product is genuine stock sold outside the brand's authorized distribution chain, often bought in bulk from clinics, distributors or overseas markets and resold online. It is not counterfeit, but nobody can tell you how it was stored or how old it is, and the manufacturer warranty typically does not apply.
Where can I buy ZO Skin Health, SkinCeuticals or AlumierMD in Canada?
All three are available at WeDoSkin.ca, an authorized Canadian retailer carrying 40+ medical-grade brands with authentic stock and live Canadian pricing. Each line has its own collection page and a full written brand guide, and everything ships Canada-wide.
Choosing and using your products
Do I need a prescription or consultation to order?
No. You can order any product on WeDoSkin.ca without a prescription or appointment. That said, professional skincare works best when it is matched to your skin, so complimentary guidance from the WeDoSkin clinical team is available any time you want a recommendation, before or after you buy.
How do I choose the right products for my skin?
Start with your main concern — pigmentation, breakouts, fine lines or dryness — and choose actives suited to it, such as vitamin C and tranexamic acid for uneven tone, or retinoids for texture and aging. WeDoSkin organizes products by concern and by ingredient, publishes ranked guides for each category, and offers free guidance so you can build a routine without guesswork.
Can I use more than one active ingredient at once?
Often yes, but sequencing matters. Many actives layer well, such as vitamin C in the morning and a retinoid at night, while others, like strong exfoliating acids and retinoids, are usually alternated to avoid irritation. Introduce one new active at a time and build up slowly. Our layering guide covers the combinations to avoid.
Is medical-grade skincare safe to use at home?
Yes, when used as directed. Stronger actives mean better results but also a need to introduce products gradually, pair them sensibly and wear sunscreen daily. Every product page carries usage guidance, and our clinical team can help you sequence retinoids, exfoliating acids and vitamin C safely for your skin.
Is medical-grade skincare safe during pregnancy?
Many medical-grade products are suitable during pregnancy, but some actives, most commonly retinoids and high-dose salicylic acid, are typically avoided. Because every pregnancy is different, check with your doctor or a WeDoSkin clinical expert before starting or continuing a routine. Our pregnancy-safe skincare guide covers the swaps in detail.
What if a product irritates my skin?
Stop that product, not the whole routine, and go back to a plain cleanser, moisturiser and sunscreen for a week or two while your barrier settles. Then reintroduce at a lower frequency. Contact our team and we will help you work out which product and which step caused it, and whether a gentler alternative exists.
How should I store my products at home?
Out of direct sunlight, away from heat, and not on a sunny windowsill or in a steamy shower. Vitamin C, retinoids and growth factors are the most sensitive. Keep lids tight and airless pumps upright. If a vitamin C serum has turned dark orange or brown, it has oxidised and is past its useful life.
Orders, shipping and returns
Does my cashback expire?
Yes. WeDoSkin cashback is valid for 180 days from the date it is issued, so check your balance under Account then Cashback Balance and apply it at checkout before it lapses. You earn 5% on every order, which is $5 back for every $100 spent, with no points ladder and no minimum to unlock. Cashback is redeemable against future wedoskin.ca purchases and is not exchangeable for cash.
Do you send SMS or WhatsApp order updates?
Yes. As well as email confirmations, you can get dispatch and delivery updates by SMS or on WhatsApp, so your tracking link is already on your phone when the courier arrives. You can reply in the same WhatsApp thread if something looks wrong with your order.
How long does delivery take across Canada?
Orders are prepared within 1 to 3 business days, and standard delivery typically arrives within 1 to 5 business days depending on your province. We ship with UPS and Canada Post, and tracking is emailed as soon as your order leaves us. Timelines can stretch during peak retail periods and severe weather.
How much is shipping?
Standard shipping is free across Canada on orders over $65. Orders over $599 qualify for complimentary express delivery. Orders under $65 are charged standard shipping at checkout.
What is your return policy?
As standard, unopened and unused products in original packaging can be returned within 100 days with a valid receipt, and return shipping is paid by the customer. Opened products are not returnable under the standard policy for hygiene and safety reasons. If you add BuySure Checkout at checkout, opened and gently used products are covered by a 45-day satisfaction guarantee with a free prepaid return label. Full terms on the returns page.
What is BuySure Checkout and is it worth adding?
BuySure Checkout is an optional protection you switch on with one click at checkout. It adds a 45-day money-back satisfaction guarantee that covers opened products, a free prepaid return label, and cover for lost, stolen or damaged parcels, with claims reviewed in 1 to 2 business days. It is most worth it when you are trying an active for the first time, spending a larger amount, or shipping somewhere parcels go missing. See what is included.
What happens if my parcel is lost, stolen or damaged?
If you added BuySure Checkout, you are covered for a replacement or refund and can file a claim online in a few minutes, with most claims decided within one business day. Without BuySure Checkout, lost and stolen parcels are not covered under the standard policy, so contact us and we will help you pursue a claim with the carrier.
Do orders include free samples?
Yes. Every order includes complimentary samples, selected to complement what you ordered so you can trial the next step in a routine before committing to a full size. Note that if your order included free gifts as part of a qualifying purchase, those need to come back with a returned order.
Can I return something if it simply did not work for me?
Under the standard policy, no, because opened products cannot be accepted for hygiene reasons. That is exactly the gap BuySure Checkout fills: with it added, dissatisfaction with results is covered by the 45-day money-back guarantee. If you are unsure about a product, ask us first and we will tell you honestly whether it suits your skin.
Do you sell gift cards?
Yes. WeDoSkin gift cards never expire and can be used on any product. A gift card is a payment method rather than a discount, so it does not use up a promo code, which means you can stack the two at checkout.
About WeDoSkin
How many reviews does WeDoSkin have?
As of September 2026, WeDoSkin holds 4.5 out of 5 from 625 reviews on Trustpilot and 4.8 out of 5 from 1,044 verified reviews on Judge.me. Both profiles are independent and publicly viewable, and we reply to negative reviews as well as positive ones.
How does WeDoSkin compare to other Canadian online skincare retailers?
On published policies, the differences are mostly in what happens after you buy. Most Canadian online skincare retailers offer 30-day returns on unopened product only, with the customer paying return shipping. WeDoSkin gives 100 days on unopened product, and with BuySure Checkout added at checkout you also get a 45-day money-back guarantee on opened product, a free prepaid return label, and cover for lost, stolen or damaged parcels. Free shipping starts at $65 rather than the $99 to $150 that is common. Where WeDoSkin does not lead is catalogue size: several Canadian retailers carry far more brands. We carry 40+ and every one of them is authorized.
Is WeDoSkin a Canadian company?
Yes. WeDoSkin is Canadian owned and operated and ships nationwide, with live Canadian pricing in Canadian dollars. Its online store is backed by the WeDoSkin Clinic in Calgary, an aesthetics practice with medical oversight that informs product selection and clinical standards.
Which medical-grade brands does WeDoSkin carry?
WeDoSkin carries 40+ professional brands, including ZO Skin Health, SkinCeuticals, AlumierMD, Vivier, Obagi, SkinMedica, iS Clinical, PCA Skin, Alastin, SkinBetter Science, EltaMD, Environ, Neocutis, Jan Marini, TEOXANE and BIOJUVE, plus clinical devices from NuFACE, Omnilux and FOREO. The full brand list is near the top of this page.
How does the cashback program work?
You earn 5% cashback on every order — $5 back for every $100 spent — credited to your account and applied at checkout on a future purchase. There is no points ladder and no minimum to unlock, unlike the tiered points programs most skincare retailers run. Cashback is valid for 180 days from the date it is issued, and is redeemable against wedoskin.ca purchases rather than for cash.
Can I talk to someone before I buy?
Yes, and it costs nothing. Our clinical team will review what you are using, tell you what is working and what is redundant, and build or correct a routine for you. There is no appointment and no obligation to buy, and we will tell you when the honest answer is that you do not need another product.

Find your medical-grade routine

Browse 40+ authorized brands, or talk to a WeDoSkin clinical expert for a complimentary consultation. We will tell you honestly what you need — and what you do not.

Shop All Skincare Talk to an Expert