Return Protection — Unopened Items

WeDoSkin Return Protection for Unopened Items is a $29.99 add on that gives you worry free returns on your order. If your unopened, unused products are not right for you, WeDoSkin emails you a prepaid return label and processes a full refund, within 100 days of delivery. It covers unopened and unused product only, and one protection plan covers one order.

It suits anyone trying a new brand or a higher priced kit for the first time, buying a gift that might not be the right pick, or anyone who likes the certainty of a prepaid label and a 100 day window. If you already know and love the products you are ordering, you may not need it. Note that opened or used items are not covered.

Keep the product unopened and unused, then contact WeDoSkin within 100 days of delivery to start the return. We email you a prepaid return label; print it, pack the item securely and drop it off. Once the unopened item is received, a full refund is processed. You do not pay return postage.

Coverage runs for 100 days from the day your order is delivered, which is far longer than a typical return window. The plan applies to the single order it was purchased with, so if you place another order later and want the same coverage, add Return Protection to that order too. There is nothing to renew or activate.

It covers unopened and unused products from the order it was added to, with a prepaid return label and a full refund within 100 days of delivery. It does not cover products that have been opened, swatched or used, and it does not extend to other orders. The $29.99 fee itself is for the protection service rather than a product you receive.

Return Protection is designed to be added to your cart at the time of purchase so it attaches to that order. If you forgot and your order has not shipped yet, contact us as soon as possible and we will see what can be done. Only one protection plan applies per order.

If you are testing a new brand, ordering an expensive kit, or buying for someone else, a prepaid label and a 100 day window for $29.99 can take the pressure off the decision. For a small reorder of a product you already use, it is probably unnecessary. It is optional, and you can decide order by order.

Return Protection is added to your cart at wedoskin.ca and applies to orders shipped anywhere in Canada. WeDoSkin is an authorized Canadian retailer of every brand it carries; authentic, in date stock shipped from our Ontario warehouse, free shipping over $65, 5% cashback, free samples with every order.